T&Cs
Delivery Policy | Secure Payment | Privacy Policy | Returns Policy
Delivery Policy
After ordering online, you will receive an email confirmation containing your order details. We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via Australia Post within 3-5 working days. If the goods are unavailable delivery will take a little longer. If you wish to check on delivery times please email info@wanderingbookseller.com.au or phone (02) 9188 9186
Privacy Policy
The following privacy policy applies to all our online store users. The Wandering Bookseller regards your privacy as an important part of our ongoing relationship. If you have any questions or concerns regarding this privacy policy statement please contact us.
Collection of Information
In order to use The Wandering Bookseller website, we may require information from you. This will help us to serve you well . We may collect and store any or all correspondence between us and you or any business you represent, including correspondence regarding sales, support and accounts. This includes correspondence by phone, email, mail, or directly through our website.
Use of Collection Information
Any details collected from The Wandering Bookseller's customers is required in order to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.
Storage of Collected Information
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our website, you can email us at info@wanderingbookseller.com.au.
Access to Collected Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at info@wanderingbookseller.com.au.
Orders
If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date).
We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
Communications
The Wandering Bookseller uses personally identifiable information for essential communications, such as emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at info@wanderingbookseller.com.au.
You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.
Third Parties
The Wandering Bookseller may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.
These third parties are prohibited from using your personally identifiable information for any other purpose. The Wandering Bookseller does not share any information with third parties for any unknown or unrelated uses.
Legal
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.
Links
Links on the The Wandering Bookseller site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of The Wandering Bookseller.
Changes to Privacy Policy
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.
Returns Policy
Sale or Return Bookstalls
We specialise in bookstalls for conferences and camps. We provide sale or return stock hand-picked for each event. Our returns policy for bookstalls will vary to suit the requirements of the event. Special arrangements can be made with any of our staff. Our goal is to make your life easier.
Online Purchases
For online customers, if you feel that you have a mismatch and the book isn't what you expected, we would like to help. We offer a 30 day money-back guarantee from the time you receive the items purchased. Please email us at info@wanderingbookseller.com.au within that time if you are not satisfied with your purchase so that we can help. All products are to be returned in their original condition. Please contact us promptly to discuss the details of your returns enquiry.
